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Terms & Conditions

Last Updated: October 7, 2025

By completing a purchase on VihoTRX.com, you confirm that you are at least 21 years old (or the legal age of majority in your jurisdiction). By accepting these Terms, you authorize us to request a valid government-issued ID or headshot to verify identity and age when required by law or our fraud/age-verification partners.

Overview

DREAMBIG CLOUD LLC (“we,” “us,” or “our”) is the legal owner and operator of VihoTRX.com, the only official website for purchasing authentic Viho Vapes products online. Your access to and use of this website are conditioned on your acceptance of these Terms & Conditions and the policies referenced herein, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

We may update these Terms at any time by posting a new version on this page. Continued use of VihoTRX.com after changes are posted constitutes acceptance of the updated Terms.

1. General Terms

You represent that you are of legal age (21+) to purchase nicotine products in your jurisdiction.
You agree not to use our products or services for any unlawful purpose or in violation of any laws or regulations.
We may limit sales, refuse service, or cancel orders at our discretion.

2. Online Orders

Place orders directly on our website via Cart and Checkout. You agree to provide accurate and complete billing, shipping, and contact information to process your order and for carrier compliance (including adult signature requirements).

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, VihoTRX.com / DREAMBIG CLOUD LLC are not responsible for loss, theft, or damage. Please ensure delivery to a secure address.

Incorrect or Undeliverable Addresses

If an order is returned to us as undeliverable (“unclaimed,” “return to sender,” incorrect/incomplete address), we will issue a refund of the merchandise total once the return is received. Shipping fees are non-refundable.

3. Products & Services

All Viho TRX disposable vape products sold on VihoTRX.com are authentic and distributed solely by DREAMBIG CLOUD LLC.
Colors and images may vary by display settings; availability and prices may change without notice.
We may limit quantities or discontinue products at any time.

4. Shipping & Compliance

For timelines, restrictions, and adult signature (21+) requirements, please see our Shipping Policy. Delivery windows may be impacted by weather, carrier delays, or age verification checks.

5. Returns, Exchanges & Warranty

All sales are final unless the item is defective on arrival. If a product arrives defective, you may be eligible for replacement or store credit in accordance with our Return & Refund Policy. Please submit requests within the specified window after delivery confirmation and follow any troubleshooting steps requested by support.

6. Privacy & Data

We process personal data to fulfill orders, conduct age verification, prevent fraud, and provide customer support. For details, please review our Privacy Policy.

7. Age Verification (21+)

We strictly enforce 21+ age verification at checkout and/or delivery. Providing false information to bypass age restrictions will result in order cancellation and may be reported to relevant parties as required by law.

8. Disclaimers & Limitation of Liability

The website and all products/services are provided “as is” and “as available.” To the fullest extent permitted by law, DREAMBIG CLOUD LLC disclaims all warranties and is not liable for indirect, incidental, or consequential damages arising from the use of the site or products.

9. Health & Safety Notice

Nicotine is an addictive chemical. Products on VihoTRX.com are intended only for adult smokers and are not smoking cessation devices. Consult a physician before use. Keep products away from children and pets.

California Proposition 65: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

10. Intellectual Property

All content, trademarks, and materials on VihoTRX.com are owned or licensed by DREAMBIG CLOUD LLC and protected under applicable laws. Any reproduction or redistribution without prior written consent is prohibited.

11. Official Website Notice

VihoTRX.com is the only authorized online store operated by DREAMBIG CLOUD LLC for Viho Vapes products. Any other website or domain claiming affiliation may be unauthorized or counterfeit.

12. Contact Information

Questions regarding these Terms & Conditions can be sent to:
📧 help@vihotrx.com
🏢 Legal Entity: DREAMBIG CLOUD LLC
🌐 Official Site: https://vihotrx.com