Return & Refund Policy

All sales are final. We only offer refunds or replacements if your item arrives damaged or defective. This policy ensures safety and compliance with industry standards.

• Vape products (due to hygiene and safety)
• Custom or personalized items
• Clearance or discounted items
• Shipping fees after order processing

Please contact us within 48 hours of delivery at help@vihotrx.com with your order number, photos, and issue description. If approved, we’ll send a replacement or refund.

Returned items must be unused, in original packaging, and include proof of purchase. Unauthorized returns will not be accepted.

Your experience matters to us. If anything goes wrong, contact us—we’ll do our best to help.